Shop help - Scottish Poetry Library

Welcome to the Scottish Poetry Library online shop

UPDATE 29 June 2021 – Please note that due to new VAT rules on distance selling in effect from 1 July 2021, we have been forced to suspend shop sales to EU countries indefinitely.

We hope you enjoy browsing – if you have any questions, please email reception@spl.org.uk or call 0131 557 2876. We will be very happy to help.

The Scottish Poetry Library is a registered charity (No. SCO23311). It has its registered offices at 5 Crichton’s Close, Canongate, Edinburgh EH8 8DT.

All profits from shop sales directly support the work of the Scottish Poetry Library.

These terms and conditions of use refer to the Scottish Poetry Library online shop and website (www.scottishpoetrylibrary.org.uk). By using the Scottish Poetry Library online shop and website you signify your acceptance of these terms and conditions.

Pricing

The Scottish Poetry Library online shop aims to ensure that the prices of books sold on the website are consistent with the most accurate current information about book prices. We supply items consistent with book trade pricing and in most cases at the publisher’s recommended price relevant to the discount offered. We will make all reasonable efforts to make sure our published prices are correct, but we cannot guarantee any prices.

Information about prices, whether from publishers or public book databases, is not always accurate. From time to time, publishers change their published prices without warning and we become aware of these changes only when ordering stock. Where a discrepancy arises between the price of an item as published on the website and the price of the same item as supplied, we will contact you to check whether you still wish to receive the item at the new price.

Prices are displayed in Pound Sterling (£) and orders are payable in Pound Sterling (£). If you are using Paypal or a credit/debit card, the checkout and your card provider will facilitate the conversion. The Scottish Poetry Library is not responsible for any transfer or conversion charges incurred. Prices include tax, if applicable. Postage and packing is an additional charge, always included in the final total in your shopping basket. For details please see the Postage and Packing page or FAQ.

Availability

Availability of any book is subject to Scottish Poetry Library, and, publishers’ stock levels.

Stock availability will be checked once we receive your order; if for any reason an item is not in stock when your order is placed, we will inform you prior to processing your order, or refund your purchase for those items which are not in stock.

All sizes and measurements where noted are approximate.

Delivery

Subject to stock availability we aim to deliver to most UK addresses within 7 working days of receiving your order. Shipments to the Highlands and Islands may take longer.

The Scottish Poetry Library will not be responsible for any local duty and or taxes on goods delivered to addresses outside the UK, and you should pay these directly where applicable.

We deliver via Royal Mail.

Postage and packaging

All orders are packaged appropriately to ensure they remain as safe and secure as possible whilst going through the postal system, and the rates cover not only our mailing costs, but also the packing materials provided.

All packing materials are intended to be re-usable and we try to use sustainable materials wherever possible. We may use recycled packing materials where available.

Security

The Scottish Poetry Library online shop and website uses SSL (secure socket layer) encryption to ensure the highest security for personal details submitted to us over the Internet. Our security certificate is issued by Equifax, and we use SSL AES-256 256-bit key encryption. Information which passes between your computer and our web site cannot be read by someone else.

Refunds and Returns

The Scottish Poetry Library operates a ‘no questions asked’ returns policy in accordance with the UK Distance Selling Regulations if you return your book within 7 days of receiving delivery of your order. Please note that any postage or delivery costs incurred when returning books will be at your own expense, unless the goods concerned are damaged or have been sent in error.

This policy does not extend to any perishable items, sealed audio, or video, recordings. These items are subject to our standard returns policy (see below).

Standard Returns Policy

After the ‘no questions asked’ 7-day period, we will be happy to accept books for return in the following cases:

The book was found to be damaged or in some other way faulty. In this case, we will either replace the book or give you a full refund (including postage costs, if postage was paid by you), depending on your wishes. If you opt for a replacement copy, we will despatch this to you as soon as we receive the faulty copy from you.

The book was not the one which you ordered. In this case, we will refund you in full (including postage costs, where applicable).

The book does not meet with your needs. Returns on this ground will be have to satisfy the following conditions:

The book must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and four months of receipt in any country outside the UK and Europe.
The book must be in a condition to be resaleable.
It must be accompanied by a copy of the delivery note or receipt
Provided these conditions are met, we will give you a full refund for the book, and for any postage that has been paid by you.

Whatever the reason for return, all books should be returned to the following addresses.

UK customers only:

Scottish Poetry Library
FREEPOST EH913
EDINBURGH
EH8 8DT
UK

Non-UK customers:

Scottish Poetry Library
5 Crichton’s Close
EDINBURGH
EH8 8DT
UK

If we have accepted a book for return, we will refund you the cost of returning it, on condition that it is returned by the most economical method. UK customers using the Freepost address do not need to pay return postage. The book remains your property until we have received it.

Refunds will be given through the payment method you used to purchase the book: e.g. if you pay by cheque we will refund by cheque, if you pay by credit card we will refund by credit card.

Please allow 14 days (in addition to delivery time) for the return to be processed.

Complaints

The Scottish Poetry Library always endeavours to offer a good service. If you are unhappy with any aspect of our service, please email reception@spl.org.uk. Your complaint will be attended to within 5 working days.