The Scottish Poetry Library is committed to safeguarding your privacy. The following statement explains how we collect information about our users and how we use that information. This policy will evolve to reflect changes in technology so please check this statement from time to time.
Introduction
The Scottish Poetry Library is a unique national resource and advocate for the art of poetry, and Scottish poetry in particular. We are passionately committed to bringing the pleasures and benefits of poetry to as wide an audience as possible, whether in person within the Library itself or online via our website or social media platforms.
Any information that you’ve entrusted us with in order to improve your experience of our services is held securely. We will never sell or rent your data to other businesses for marketing purposes. Our Privacy Policy details when and why we collect your personal data and the limited conditions under which we may disclose it to others.
We trust this policy will be comprehensive and contain all the answers to questions you might have, but should there be anything you are uncertain about, you can contact our Director, Asif Khan at reception@spl.org.uk
Analytics
When someone visits our website, we use a third party service, Google Analytics, to collect details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This is important because it allows us to see what works and what doesn’t, and which times of the year are best suited to certain activities that will ultimately benefit users. This information is processed so that it doesn’t identify anyone. We don’t make, and do not allow Google to make, any attempt to find out the identities of our website’s visitors.
We may occasionally share data from Google Analytics with partners in order to enhance our service.
WiFi
The SPL offers visitors the use of our WiFi free of charge. When you use it, we collect data about your device, the volume of data that you use, the websites and applications that you access, and your usage by time, frequency and location. As a mark of the seriousness with which we take the safety of our systems, we change our WiFi password daily.
Our E-newsletter
Every fortnight, the Scottish Poetry Library publishes an e-newsletter that features the Library’s latest news, events, podcasts, and more. In order to be able to send you the e-newsletter, we need to collect your email address. Once we have your email, we’ll send you our regular e-newsletters.
We use a third party provider, Mailchimp, to deliver our fortnightly e-newsletter. You can withdraw your consent to receive the e-newsletter at any time. Emails can be removed from the mailing list either by clicking a link at the bottom of each newsletter that reads ‘unsubscribe from this list’ or by emailing the Director at reception@spl.org.uk and asking for your details to be deleted or amended.
Buying tickets to SPL events online
When you purchase a ticket to an event at the SPL, we collect your name and email address through the third party website, Eventbrite.
We may contact you about similar events to the one you’ve purchased a ticket to in the future if you supply us with this information, but we shall use that information sensitively.
If you attend the Scottish Poetry Library in person, we can help you buy tickets without supplying your email – just your name.
Information may be shared with partner organisations if you take part in a project run by two organisations, or attend an event that the Scottish Poetry Library has partnered on. However, these organisations will not be able to contact you about unrelated projects and events without your consent. We will never share sensitive information or your payment details with other organisations.
Ordering from our online shop
We will use your name and address to fulfil any orders for e.g., books that are made via our website. Payment is completed using Paypal. The SPL does not store or have any access to your credit or debit card details. For some orders, the book will be sent to you on our behalf by book wholesaler Gardners. We will supply your name and postal address to Gardners for this purpose only. Payment and payment details are not shared with Gardners: these remain with Paypal.
What to do if you are unhappy with our use of your data
You are entitled to view, amend or delete the personal information that we hold. Email your request to our Director, Asif Khan at reception@spl.org.uk
The Director has overall responsibility for implementing, monitoring and reviewing this Policy. It will be reviewed formally at least every three years, to reflect organisational changes, best practice, operational experience and legislative updates, and in order to maintain its effectiveness.
If you have any questions about this privacy statement, please address them to:
The Director,
Scottish Poetry Library,
5 Crichton’s Close,
Edinburgh EH8 8DT.