Privacy Policy

The Scottish Poetry Library is committed to safeguarding your privacy. The following statement explains how we collect information about our users and how we use that information.  This policy will evolve to reflect changes in technology so please check this statement from time to time.

Introduction

The Scottish Poetry Library is a unique national resource and advocate for the art of poetry, and Scottish poetry in particular. We are passionately committed to bringing the pleasures and benefits of poetry to as wide an audience as possible, whether in person within the Library itself or online via our website or social media platforms.

Any information that you've entrusted us with in order to improve your experience of our services is held securely. We will never sell or rent your data to other businesses for marketing purposes. Our Privacy Policy details when and why we collect your personal data and the limited conditions under which we may disclose it to others.

We trust this policy will be comprehensive and contain all the answers to questions you might have, but should there be anything you are uncertain about, you can contact our Head Librarian Rebecca Oliva at Rebecca.oliva@spl.org.uk.

Analytics

When someone visits our website, we use a third party service, Google Analytics, to collect details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This is important because it allows us to see what works and what doesn’t, and which times of the year are best suited to certain activities that will ultimately benefit users. This information is processed so that it doesn't identify anyone. We don't make, and do not allow Google to make, any attempt to find out the identities of our website's visitors. 

We may occasionally share data from Google Analytics with partners in order to enhance our service. 

WiFi

The SPL offers visitors the use of our WiFi free of charge. When you use it, we collect data about your device, the volume of data that you use, the websites and applications that you access, and your usage by time, frequency and location. As a mark of the seriousness with which we take the safety of our systems, we change our WiFi password daily.

Our E-newsletter

Every fortnight, the Scottish Poetry Library publishes an e-newsletter that features the Library’s latest news, events, podcasts, and more. In order to be able to send you the e-newsletter, we need collect your email address. Once we have your email, we’ll send you our regular e-newsletters.

We use a third party provider, Mailchimp, to deliver our fortnightly e-newsletter. You can withdraw your consent to receive the e-newsletter at any time. Emails can be removed from the mailing list either by clicking a link at the bottom of each newsletter that reads ‘unsubscribe from this list’ or by emailing Rebecca.oliva@spl.org.uk and asking for your email to be deleted.

Buying tickets to SPL events online

When you purchase a ticket to an event at the SPL, we collect your name and email address through the ticketing software we use, Eventbrite. To access Eventbrite, you need to create an account.

We may contact you about similar events to the one you've purchased a ticket to in the future if you supply us with this information, but we shall use that information sensitively.

If you attend the Scottish Poetry Library in person, we can help you buy tickets without supplying your email – just your name.

We may share personal information with other organisations, including our funders and partner organisations. Any information passed on to funders is anonymised, and is used to analyse audience engagement with respect to our Business Plan. Information may be shared with partner organisations if you take part in a project run by two organisations, or attend an event that the Scottish Poetry Library has partnered on. However, these organisations will not be able to contact you about unrelated projects and events without your consent. We will never share sensitive information or your payment details with other organisations.

What to do if you are unhappy with our use of your data

You are entitled to view, amend or delete the personal information that we hold. Email your request to our Head Librarian Rebecca Oliva at Rebecca.oliva@spl.org.uk.

The Director has overall responsibility for implementing, monitoring and reviewing this Policy. It will be reviewed formally at least every three years, to reflect organisational changes, best practice, operational experience and legislative updates, and in order to maintain its effectiveness.

If you have any questions about this privacy statement, please address them to:

The Director,
Scottish Poetry Library,
5 Crichton’s Close,
Edinburgh EH8 8DT.